Privacy Policy

At Veltro, accessible from our website, protecting the privacy of our visitors and customers is one of our top priorities. This Privacy Policy document outlines the types of information collected and recorded by Veltro and how we use it.

1. Information We Collect

When you purchase a product or register an account on our store, we collect personal information necessary to process your orders, including:

• Contact Information: Name, email address, phone number, and shipping/billing address.
• Order Details: Items purchased, order history, and delivery instructions.
• Technical Data: IP address, browser type, device information, and browsing patterns via cookies.

2. How We Use Your Information

We use the collected information for various business purposes, including:

• Fulfilling, processing, and shipping your orders.
• Sending order confirmations, tracking details, and customer support updates.
• Improving our website performance, layout, and product offerings.
• Detecting and preventing fraudulent transactions or unauthorized access.

3. Payment Security & Data Sharing

We value your financial security. Veltro does not store your credit card, debit card, or UPI credentials on our servers. All payments are processed through secure, PCI-DSS compliant third-party payment gateways (including Razorpay, Paytm, PhonePe, and UPI integration).

We do not sell, trade, or rent your personal information to third parties. We only share delivery details with trusted courier partners (e.g., Delhivery, BlueDart, India Post) strictly for shipping purposes.

4. Cookies and Tracking Technologies

Like any other e-commerce website, Veltro uses 'cookies' to store preferences and track shopping cart items. You can choose to disable cookies through your individual browser options, though some features of the website may not function properly as a result.

5. Your Rights & Data Protection

Under applicable Indian data protection laws and IT regulations, you have the right to request access to, correction of, or deletion of your personal data stored with us.

6. Contact Information / Grievance Officer

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our support team: